Email delivery issue
Hello all,
on my principal account I can't receive any email from Swell, either as store admin or a customer.
There is any way to view the mail log and catch any error?
Comments
-
Hi Valerio,
Currently, only our engineers can access the mail log. Can you share the email address that can't receive any email from Swell so that we can check from our end?
0 -
sure the email is [email protected]
0 -
Any follow up on this?
0 -
Hi Valerio!
I apologize for the late response. Are you still experiencing the issue?
0 -
yes, actually I've just tried with a order and it does not deliver any email on my address.
0 -
Still no answer after more that 15 days?
0 -
Hi Valerio,
I apologize for the delay as I didn't get notified If I'm not tagged. I've created a ticket for our engineers to check our logs, but most of the time, it's some filtering logic from your email hosting provider. May I know your email hosting provider?
0 -
Hey Jesse,
thanks for the reply
I manage my own mail server, and I've checked in all the logs. No trace of Swell email, nor as a sender, title or description.
I've also checked on our spam server, with no luck
0 -
Hi Valerio,
I'm still waiting for feedback from our engineers. I do notice that in your store settings, this is off.
Can you try to enable that and check If you'll be able to receive an email as an admin?
0 -
Hey Jesse,
sorry for the delay. I can't find this setting on my dashboard. Could you please point me in the right direction?
0 -
@Valerio These settings can be found under admin/settings/users within your dashboard. Once within the user tab in the dashboard, select the user profile you want to update the setting for.
0 -
@Steven Knobles thanks for your message. I've enabled it, tried a order. No mail on my inbox :(
But finally I got some info from my server about
DD9E240F11: milter-reject: END-OF-MESSAGE from wrqvcczc.outbound-mail.sendgrid.net[149.72.204.236]: 5.7.1 This message does not meet our delivery requirements; from=<[email protected]ore> to=<[email protected]> proto=ESMTP helo=<wrqvcczc.outbound-mail.sendgrid.net>
and this is the screenshot from my rspamd log
I think it is because you're trying to impersonate me when sending emails via sendgrid.
0 -
@Valerio Thank you for providing these details. We use Sendgrid for our internal email processing, but I am not entirely familiar with the setup and its implementation.
Would you be able to provide any details on the server or the service you use?
I will speak with our engineers on this to see if they can advise as to the cause of the issue. It could be related to a configuration causing conflicts that were not considered during setup.
0 -
@Steven Knobles is a standard postfix + clamav + rspamd server. Our bayesian training is completely internal
0 -
@Valerio Thank you for the details on the server setup. Consulting our engineers on this and will advise further as soon as possible.
0
